How to Assign a Control4 Connect Demo Plan to a System

Control4-certified dealerships are provided five no-cost Connect Demo Plans to assign to a showroom or employee Control4 accounts for training, testing, and sales demonstrations. These plans do not expire and can be revoked and reassigned to a different system.

Pre-requisites

  • Only one my.control4.com account can be linked to an OvrC account.

  • You cannot revert to a legacy 4Sight subscription after upgrading an account to Control4 Connect.

  • If a project has remaining 4Sight time it will not carry over. Refunds for any unused months of 4Sight will not be given.

    Customers with more than one month of 4Sight remaining on their accounts at the time of the software update to X4 will receive a one-time discount on their first year of Connect based on the number of months of 4Sight remaining:

    • 25% Discount: 1 – 5 months remaining balance of 4Sight

    • 50% Discount: 6 – 11 months remaining balance of 4Sight

    • 75% Discount: 12+ months remaining balance of 4Sight (Inc. multiple years)

How to generate a code

  1. Go to your Account page in OvrC and navigate to the Showroom & Demo Systems tab.

  2. Click Invite to Control4 Connect, enter the Customer’s email address, then click Send Invite to email the demo code.

How to apply the code

Demo codes are applied through the Control4 mobile app. Be sure to use the mobile app for the OS the system is currently running (OS3 or 4). The instructions below use screen shots from the OS4 mobile app, but the process is the same for both.

To apply a Connect Demo code:

  1. Open the Control4 mobile app.

    If this is a new installation, tap Register and follow the onscreen instructions until you see the Your Essential Service screen.

    If this is a system upgrading from 4Sight, you'll see an Optimize Your System screen. Tap Begin Upgrade.

    Note: If you're upgrading an existing system, you can tap Not Now to be reminded to upgrade later and use the Control4 system as it is. You can also choose not to upgrade.

  2. The mobile app displays information about Control4 Connect. Tap Next.

  3. There may be a Your Support Options screen. If so, select Decline to use a Demo code. Tap Next.

  4. On the Review Your Plan page, tap I have a code.

  5. Open the Invite to Demo Plan email, copy the code, and paste it in the Control4 app.

  6. Follow the on-screen instructions to finish enrollment or view the Knowledge Hub to learn more about Control4.

Note: An Expiration/Renewal date does appear in your monthly reports and the Plans & Services page of the customer's Control4 mobile app. This date is not enforced. For more information on how long a customer has when a license is revoked, read How to Revoke a Control4 Connect Demo Plan.

FAQ

Why do I need to create a new Customer in OvrC for my showroom account?

Showroom accounts were created as customer accounts. Not your dealer account. The link between OvrC and Control4 is at the account level and the showroom is now considered a customer system.

I applied a demo plan, why do I see an expiration date?

Because the software cannot accept an infinite value. Control4 Connect Demo Plans do not expire. The expiration date refreshes each month and updates to 12 months from the date it was automatically updated.

Why is the Invite to subscription plan option disabled?

There’s a sync issue. Contact support to resolve the issue.

What if I have customers and locations with a dealer of record spread across multiple Control4 accounts?

If the customer’s Dealer of Record is different from the Control4 account linked to your OvrC account, ask the customer to update their Smart Home Pro in customer.control4.com. Otherwise, you cannot invite them to Control4 Connect or unregister/re-register the account.

Can I have multiple OvrC accounts tied to the same Control4 account?

Yes. This is uncommon, but there are some instances where it makes sense for a business to have multiple OvrC accounts.